Wyndham Garden Chinatown

Exceptional Service from Manager Claudia! Manager Claudia made our stay special from the moment we checked in from LaGuardia. She personally ensured we were completely taken care of and that our room was perfect. While our room is compact (typical NYC) - nicely updated, we have beautiful views and the location in Chinatown is incredibly convenient. But it's Claudia's genuine warmth and attention to detail that really sets this hotel apart. When a manager takes personal responsibility for guest satisfaction, you know you've chosen right.

I had a lovely stay, the front desk Claudia was so fun and nice. She helped me through the check in process, explained all the fees and was such a pleasure to interact with. The room was clean, and very comfortable. I really loved the water bottle and coffee provided. The plus was the free breakfast each morning. I will definitely be staying here again the next time I come to NYC.

This hotel was great! I arrived late night for work and did not have the right card on me. Claudia at the front desk was very helpful, called her GM to see what we could do since the electronic form was not working. She was very understanding of my situation, and was able to help me out with a late check out and was able to switch cards when my fiancé flew in this morning. Then this morning, Blanca at the front desk was just as helpful! Was understanding of what happens while having a very long line and was fast and pleasant! Great place to stay.

When we got to the hotel, we were told our room wasn't ready so we waited in the lobby over an hour, that would have been reflected in this review. However, they did upgrade us to a significantly larger room with a king size and a queen size bed with a corner view so I can't complain too much. I appreciate that level of customer service. The shower and the water pressure are fantastic and very consistent. Breakfast was very good. There's a mini fridge but no microwave in the rooms which was a little disappointing considering we had a lot of leftovers each day. The deposit is very high and you don't get all of it back, so that's one of the main downsides but this hotel is definitely worth it if you're trying to stay in Manhattan but not trying to pay Midtown prices for a hotel.

GREAT staff, good location (2 blks to parking, 1 blk to subway). Great balcony, large windows, but like many hotels these days the rooms are DARK unless the sun is shining. The room was comfortable, clean and good size closet, but lacks a dresser so I recommend a short stay unless you're traveling solo and don't mind using your suitcase on it fold out stand as your dresser. Great restaurant attached - interesting menu and drinks, but My 8-year-old was disappointed that they didn't serve mac & cheese. Note it has canvas walls to the street so can me chilly in winter though the winds is blocked and they have heaters. Again great staff - clean and great for a couple staying a weekend.

I love this hotel, very clean, good breakfast and nice staff. Especially Claudia at the reception is so nice (Front Office Supervisor)!! I can really recommend staying there. Also a lot of local and cheap asian food spots in the area! (The view from my hotel room was beautiful too)

The location of this hotel is great. We were walking distance from a lot of things. Checking in/out was a breeze. Zhane at the front desk was awesome! She was quick, efficient, and so helpful. Excellent customer service. My only complaint is our room keys would stop working all the time. We had to get it fixed like 5 times.

This is the 2nd Chinese New Year week my family stays here....we love it. The Front Desk Staff, Housekeeping, and Cafe crew are all wonderful and sweet and very helpful especially Steve and Pedro! The rooms are cozy and very very clean. The shower pressure is fantastic. We participate in several CNY events nearby and its a convenient location....also tons of great food nearby! My kids loved it...and even my LION loved it!!